The Maintenance & Support arm of Siva Systems provides customers with 24/7 global production support for their IT applications. Siva Systems addresses all the needs of the Technology/Change Management Dimensions of the client’s applications through proactive monitoring & support. These services are provided for clients with contractual guarantees encompassing stringent Service Level Agreements.
Our support enables you to:
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Save costs in searching, hiring, training and retaining expensive resources.
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Constantly changing technology landscape needs our domain experts who keep up with technology changes.
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Provides on-demand resources as and when required in specific skill sets.
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Pay as you go or short term commitment enables to manage your budget easily
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Our Global support with global personnel will give you piece of mind
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Process driven approach and customer oriented mentality strives for better quality.
As part of support we provide:
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Dedicated 800 # and local/global access numbers
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24/7 Phone & Email Support
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Trained and Experienced Support Staff
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Ticketing System to track and escalate service requests
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On-Site personnel as required
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Regular Health-Checks with onsite/Offsite TAM and SMEs based on Service Contract Levels:
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Platinum
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Gold
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Silver
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Bronze
Give us a try With a Short Term Contract. You Got nothing to Loose, but gain confidence slowly and steadily.
Our extensive support and Maintenance helps you keep your IT systems at optimum levels. Using a hybrid model combining On-site and Off-site resources provides cost effective solution with round the clock support and quick response to incidents. …
Our Software Maintenance and Support services including, but not limited:
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Application Code maintenance
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Bug fixes
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Help Desk
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Database maintenance
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Root cause analysis
Due to security or other reasons, if you want our team to work at one of your company locations, we will be happy to comply with your rules/regulations and provide onsite resources.
Our team will do most of the work off-site and make frequent visits to the client site for requirements, pilot demo, initial system installation, Final deployment. With the VPN/dialup access we can remotely support the system in post-production phase.
A combination of onsite and offsite teams will work together with dedicated project managers. This will not only help in communicating with the client in person, but also to provide 24/7 development/support cycle along with fast response and huge cost savings from keeping all resources onsite.
