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Siva Systems has several years of experience providing turn-key solutions involving IVRs. |
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| We provide technical support in following IVR platforms: |
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| Typical services Include: |
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Defining requirements in integrating IVRs to other components in a Call Center. |
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Call Center Architecture integrating IVR, Speech Rec, TTS, CTI, Voice Recording, WFM solutions. |
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IVR Application Design, Dialog Design, Grammars etc. |
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Vendor Independent IVR Application development using VoiceXML(Vxml), SALT and GRXML |
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Developing IVR applications using proprietary tools |
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Integrating IVR applications with different Switches |
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IVR-CTI Integration using Genesys, Cisco ICM and Avaya IC. |
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Backend Application (CRM, ERP) integration with IVRs. |
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Testing IVR applications using Empirix and other Automated test tools. |
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Deploying IVR solutions without any downtime. |
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Installing, maintaining & troubleshooting of different IVR platforms. |
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Performance Analysis and Review of existing IVR solutions. |
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Upgrading existing IVRs to the latest version. |
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Migrating unsupported IVR platforms to latest technologies. |
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Support different Platforms: Genesys GVP, Edify, Avaya IR, CiscoVP, Nuance NVP, Syntellect,Intervoice, Aspect CSS. |
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| Due to security or other reasons, if you want our team to work at one of your company locations, we will be happy to comply with your rules and regulations. |
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| Our team will do most of the work off-site and make frequent visits to the client site for requirements, pilot demo, initial system installation, Final deployment. With the VPN/dialup access we can remotely support the system in post-production phase. |
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