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| Siva Systems has several years of experience providing turn-key solutions involving IVRs. We support several IVR platforms including but not limited to: |
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| Typical services Include: |
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Defining requirements in integrating IVRs to other components in a Call Center. |
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Call Center Architecture ingtegrating IVR, Speech Rec, TTS, CTI, Voice Recording, WFM solutions. |
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IVR Application Design, Dialog Design, Grammars etc. |
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Vendor Independent IVR Application development using VoiceXML(Vxml), SALT and GRXML |
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Developing IVR applications using proprietary tools |
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Integrating IVR applications with different Switches |
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IVR-CTI Integration using Genesys and Avaya IC. |
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Backend Application (CRM, ERP) integration with IVRs. |
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Testing IVR applications using Empirix and other Automated test tools. |
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Deploying IVR solutions without any downtime. |
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Installing, maintaining & troubleshooting of different IVR platforms. |
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Performance Analysis and Review of exisitng IVR solutions. |
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Upgrading existing IVRs to the latest version. |
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Migrating unsupported IVR platforms to latest technologies. |
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Support different Platforms: Genesys GVP, Edify, Avaya IR, Nuance NVP, Syntellect,Intervoice, Aspect CSS. |
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Siva Systems implements Genesys Infomart 7.5 Solution with extensive custom reporting based on Microsoft 2005 Reporting Services.
Siva Systems wraps up WFM project with City of New York.
Siva Systems signs up an IVR contract with a major customer.
Siva Systems delivers a unique Outbound Solution With Cisco Call Manager and Dialogic based CPD Server. |
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