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| We can host an entire call center with Switch/IVR/CTI/WFM/QA technologies for you based on your technical requirements with SLA's suitable for you. |
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| IVR Hosting: |
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| By using our IVR hosting services you can reduce Total Cost of Ownership dramatically and reduce risks of managing ever changing world of IVR technology. |
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| Siva Systems comes into the picture here as your friend and guide to enable you to strategically design, develop, integrate and deploy IVR applications to use globally. |
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| We offer expertise in creating effective IVR Menus which are user friendly and embedded with Speech Recognition and Text Speech. |
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| Advantage of Hosted IVRs are... |
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Minimal Startup Costs |
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Setup IVR anywhere in the World. |
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Short-term and Long-term Outbound campaigns targeted for various markets |
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Reduce expensive in-house Application development and maintenance costs |
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Reduce costly IVR upgrades and technology changes |
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Do not need to hire and maintain expensive resources . |
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Securely integrating with CRM, ERP and Legacy Systems. |
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| Due to security or other reasons, if you want our team to work at one of your company locations, we will be happy to comply with your rules/regulations and provide onsite resources. |
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| Our team will do most of the work off-site and make frequent visits to the client site for requirements, pilot demo, initial system installation, Final deployment. With the VPN/dialup access we can remotely support the system in post-production phase. |
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| A combination of onsite and offsite teams will work together with dedicated project managers. This will not only help in communicating with the client in person, but also to provide 24/7 development/support cycle along with fast response and huge cost savings from keeping all resources onsite. |
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