IVR Application Design, Dialog Design, Grammars etc.
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Vendor Independent IVR Application development using VoiceXML(Vxml), SALT and GRXML
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Developing IVR applications using proprietary tools
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Integrating IVR applications with different Switches
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IVR-CTI Integration using Genesys and Avaya IC.
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Backend Application (CRM, ERP) integration with IVRs.
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Testing IVR applications using Empirix and other Automated test tools.
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Deploying IVR solutions without any downtime.
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Installing, maintaining & troubleshooting of different IVR platforms.
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Performance Analysis and Review of exisitng IVR solutions.
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Upgrading existing IVRs to the latest version.
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Migrating unsupported IVR platforms to latest technologies.
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Support different Platforms: Genesys GVP, Edify, Avaya IR, Nuance NVP, Syntellect,Intervoice, Aspect CSS.
Due to security or other reasons, if you want our team to work at one of your company locations, we will be happy to comply with your rules and regulations.
Our team will do most of the work off-site and make frequent visits to the client site for requirements, pilot demo, initial system installation, Final deployment. With the VPN/dialup access we can remotely support the system in post-production phase.
