Find out more about our Quality IT service offerings.
We have Proven experience with architecture, design, installation, configuration, fine tuning, troubleshooting and upgrading following Genesys Reporting products:
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Infomart 7.5 / 7.2
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Contact Center Analyzer (CCA)
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Call Concentratior
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Interaction Concentratior
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CCPulse
We are wrapping up a Major Reporting Project using Infomart 7.5 and recently finished another project using Infomart 7.2
HISTORICAL REPORTING
Customized Historical reporting can be developed using Infomart, CCA, CCON, ICON, WFM and any of the following open-market Reporting tools:
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Crystal Report/Business Objects
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Hyperion/Brio
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Microsoft 2005 Reporting Services
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Cognos
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Actuate
REAL-TIME REPORTING
We can provide Real time reporting using CCPulse+ with Customized Workspaces, Templates, Thresholds, Actions.
Due to security or other reasons, if you want our team to work at one of your company locations, we will be happy to comply with your rules and regulations.
Our team will do most of the work off-site and make frequent visits to the client site for requirements, pilot demo, initial system installation, Final deployment. With the VPN/dialup access we can remotely support the system in post-production phase.
