www.SivaSystems.com - It Consulting

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Find out more about our Quality IT service offerings.

We have extensive experience with architecture, design, installation, configuration, fine tuning, troubleshooting and upgrading Genesys Outbound Solution integrating CPD Server.

f you are looking for integrating TDM and VOIP solutions to implement Outbound solutions and need help with that, look no further, just contact us and we will take care of you.
We have successfully setup Cisco Call Manager (VOIP Softswitch) to work with a dialogic based CPD server which works with TDM mode and work efficiently.

we can help you, if you want to switch your outbound solution to use a Call Progress Detection Server instead of switch based call progress detection and caller treatment.

We can create totally customized calling lists with data retrieved from several databases through custom ETL Process and set up Campaigns in different modes supported by Genesys like:

•		Preview Compaign
•		Progressive Compaign
•		Predictive Compaign

We can thoroughly test your Dialogic Boards and make sure the campaigns are working with high success rate.



Due to security or other reasons, if you want our team to work at one of your company locations, we will be happy to comply with your rules and regulations.



Our team will do most of the work off-site and make frequent visits to the client site for requirements, pilot demo, initial system installation, Final deployment. With the VPN/dialup access we can remotely support the system in post-production phase.