Find out more about our Quality IT service offerings.
Siva Systems has extensive experience with architecture, design, installation, configuration, fine tuning, troubleshooting Genesys MCR product and upgrading from Previous versions Genesys ICS.
Ability to route and report not only on voice interations but also other multimedia interactions like web, email, chat, Fax is important in meeting today's multi faceted communication channels driven by customers.
Routing for different types of interactions using different selection criteria like Skill based, Service Level, Agent group, db-driven, and many more as defined by client requirements:
Due to security or other reasons, if you want our team to work at one of your company locations, we will be happy to comply with your rules and regulations.
Our team will do most of the work off-site and make frequent visits to the client site for requirements, pilot demo, initial system installation, Final deployment. With the VPN/dialup access we can remotely support the system in post-production phase.
