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Our Genesys maintenance and support services are very useful to any organization with Genesys Platform. By using our support contract you can reduce your Genesys maintenance costs considerably without compromising quality.
Imagine the costs and management issues involved in supporting the Genesys platform on a 24/7 basis with full-time staff. Hiring, training and retaining highly qualified staff in the long run is a management night mare.
We provide Level 1, Level2 and Level3 Genesys maintenance and support services on a 24/7 basis customized to the needs of the customer's Genesys environment and SLAs.
Customers with our support contracts can contact our dedicated support 800 number or send an email and our dedicated staff will answer your call on 24/7 basis and create a priority assigned ticket and work on the issues right away by involving a lead engineer with specific background related to the issue.
Based on our Customer Support contract we provide on-site Technical Account Manager (TAM), On-site Customer Support Manager, On-Site Technical Lead with Off-site support staff trained and experienced in various components of Genesys. |
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| Our Support model is based three different Contracts: |
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Gold |
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Silver |
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| Due to security or other reasons, if you want our team to work at one of your company locations, we will be happy to comply with your rules and regulations. |
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| Our team will do most of the work off-site and make frequent visits to the client site for requirements, pilot demo, initial system installation, Final deployment. With the VPN/dialup access we can remotely support the system in post-production phase. |
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