IVR Application Design, Dialog Design, Grammars etc.
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Vendor Independent IVR Application development using VoiceXML(Vxml), SALT and GRXML
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Developing Avaya IVR applications using proprietary tools like Scriptbuilder, IR Designer Studio, etc.
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Integrating Avaya IVR applications with different Switches like Avaya, Nortel, Aspect etc.
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IVR-CTI Integrating Avaya IVRs with CTI platforms like Genesys and Avaya IC.
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Backend Application (CRM, ERP) integration with Avaya IVRs.
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Testing Avaya IVR applications using Empirix and other Automated test tools.
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Deploying Avaya IVR solutions without any downtime.
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Installing, maintaining & troubleshooting of different Avaya IVR platforms.
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Performance Analysis and Review of exisitng Avaya IVR solutions.
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Upgrading existing Avaya IVRs to the latest version.
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Migrating unsupported Avaya IVR platforms like Conversant to latest technologies.
Due to security or other reasons, if you want our team to work at one of your company locations, we will be happy to comply with your rules and regulations.
Our team will do most of the work off-site and make frequent visits to the client site for requirements, pilot demo, initial system installation, Final deployment. With the VPN/dialup access we can remotely support the system in post-production phase.
