 |
|
| In today’s modern contact center, the center has to handle multi channel contact for eg. Calls, e-mail and web chat. Any contact center software should support these functionalities in a modern call center. |
|
| Avaya Interaction Center (AIC) will meet the task and simplifies multi channel contact management. |
|
| At Siva Systems, we can support our clients in working with Avaya Interaction Center for following applications |
 |
|
Universal Routing Management |
|
|
Voice Contact Management |
|
|
E Mail Contact management |
|
|
Web collaboration |
| |
|
 |
|
AIC will allow interface to AIC resources |
|
|
Workflow service |
|
|
Agent Creation Service |
|
|
|
Consolidated Agent Desktop |
|
|
Enterprise Application Integration and Work flow design |
|
|
SNMP Trap support |
|
|
Web scheduled call back. |
|
|
|
|
 |
|
|
|
|
 |
 |
 |
 |
 |
 |
 |
Siva Systems implements Genesys Infomart 7.5 Solution with extensive custom reporting based on Microsoft 2005 Reporting Services.
Siva Systems wraps up WFM project with City of New York.
Siva Systems signs up an IVR contract with a major customer.
Siva Systems delivers a unique Outbound Solution With Cisco Call Manager and Dialogic based CPD Server. |
|
 |
 |
 |
|
|
|
